Frequently asked questions

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Contact Sunday

Browse the available items, select what you need in bulk, and proceed through checkout. You’ll choose a delivery option and cost center before confirming your order.

The webshop is only available to selected internal users who manage merch needs for their teams or departments.

As a guideline, we suggest: 10% S, 20% M, 30–35% L, 20% XL, and 10% XXL. Adjust this based on the actual size profile of your team or guests.

Some items have a minimum order requirement. This will be clearly displayed on the product page.

Delivery timelines vary by product. Standard items usually ship within 2–3 weeks. Custom or new designs may take longer depending on production schedules.

Yes. You can add multiple products to your cart and place them in a single bulk order, as long as they share the same delivery destination.

Yes. Once your order is confirmed, you’ll receive tracking information or status updates from Sunday.

If a product is unavailable, you can either wait until it’s restocked or request an alternative option through the Trello board.

If you spot an error, contact Sunday immediately via the Trello board or email (bitpanda@teamsunday.com). They’ll advise if the order can be corrected before production starts.

You can contact Sunday directly via the Trello board or by email at bitpanda@teamsunday.com.

You can request a new design through the Trello board. Please ensure it follows brand guidelines and is approved by the Brand team.

All designs shown on the webshop are pre-approved. Only new or personalized designs require Brand team approval.

After selecting items and entering a cost center, you’ll receive a quote from Sunday. A ZIP payment can then be initiated, followed by a PO number. Once Sunday sends the invoice, please forward it to Accounting for processing.

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  • When you want to keep stock on hand but haven’t yet decided on the final design.
  • When you need flexibility to add a simple decoration later.
  • When you want to test demand for a product before committing to a final branded version.
  • When you need items for a specific event with a confirmed design.
  • When you know you need a decoration technique that isn’t possible (e.g., embossing).
  • When you require finished, branded items immediately without extra production steps.
  • Delivery address: Items are shipped directly to the address you provide. (Note: offices are not warehouses and should not be used for delivery.)
  • Closet: Items are stored virtually in your closet and physically held in the producer’s warehouse in Belgium. From there, they can be delivered to HQ within 2–3 days when needed.

Orders must be charged to the correct cost center. It is the responsibility of the ordering team or department to ensure the cost center owner approves the spend.